Brianna Hughes, co-owner of Ship Happens, is the heart and soul of the store’s outstanding customer service. Known for her warm, approachable personality, Bri ensures that every customer feels valued and well taken care of. Her knack for problem-solving and dedication to getting things done right have earned her the trust of countless North Shore residents and small business owners. Her personal touch is a key element of the store’s welcoming atmosphere, and she is committed to making each customer’s experience as smooth and efficient as possible.

In addition to her customer service expertise, Bri is also the store’s self-proclaimed “crazy cat lady” and the proud mom of Tino, Ship Happens’ furry store bouncer. Her love for animals drives the store’s involvement in local animal adoption and rescue efforts, further solidifying her connection to the community. For Bri, running Ship Happens is about more than just business—it’s about building lasting relationships with our customers and making a positive difference in the Chattanooga community she calls home, as well.